Orders, Payments, Delivery, Returns

These Terms and Conditions explain how we handle orders, payments, delivery and returns. Please read before placing an order with Stone Mania.

Stone Mania is based in the United Kingdom. Our trading address is 48 Beatty Road, Stanmore, Middlesex HA7 4EU. You can This email address is being protected from spambots. You need JavaScript enabled to view it..

By placing an order, you agree to these Terms and Conditions. Nothing in these terms limits or excludes your statutory consumer rights.

 

Contract for Sale

Placing an order constitutes an offer to purchase the goods. Receipt of payment and an automated order acknowledgement do not constitute acceptance of your order.

We accept your order once we send an 'Order Being Processed' email. At that point, a contract is formed.

Please check the product description, size, quantity and delivery details before making your payment.

 

Receipt of an Order

We will confirm receipt of your order by email. We may also provide order updates by WhatsApp or text messages where appropriate.

All products are inspected before dispatch. We try to process and dispatch orders on the day they are received. Processing can take longer during busy periods or outside working hours. We will inform you when your parcel will be dispatched once we have received payment for your order.

If we discover that an item you have ordered is unavailable, we will inform you promptly and refund any payment for the unavailable item. We will not substitute another product without your agreement.

 

Prices and Availability of Goods

Prices are listed in pounds sterling (GBP £). Our website also displays prices in U.S. dollars and euros. Please check the currency and total shown at checkout before completing your order.

Our minimum order value is £10. Delivery charges are shown before you complete your purchase.

For overseas orders, you are responsible for import duties, taxes and handling charges payable in the destination country that are not collected at checkout. If you are in an EU member state, please read this article for further information.

We take care to keep our prices accurate, but errors can occur, including where a listing may not contain the correct price. If we discover a pricing error before accepting your order, we are not obliged to supply the goods at the incorrect price.

We will contact you and give you the choice to proceed at the correct price or cancel for a full refund.

 

Conformity of Goods

We aim to photograph and describe our products accurately. Screens, lighting and photographic equipment can affect how colours appear. Please refer to the stated measurements rather than judging size from a photograph.

Photographs of tumbled stones show representative examples of their colour, appearance and size. The stones you receive may not necessarily be the actual stones pictured.

Tumbled stones vary in shape and size because of the tumbling process. Size categories such as small and medium are approximate groupings, and individual stones within each category can vary. Please check the size range stated in the product description.

Natural crystals, rocks and minerals can contain inclusions, natural anomalies and variations in colour or pattern. These characteristics make each piece unique.

 

Accepted Methods of Payment

We accept PayPal and bank transfer. If you choose bank transfer, payment must reach us within five hours of placing your order. If no payment is received, the order will be cancelled.

 

Delivery of Goods

We pack orders carefully to protect them in transit. When we arrange delivery, the goods remain our responsibility until you or a person you have nominated to accept them receives them.

If your parcel is missing or your goods arrive damaged, please contact us so we can investigate and arrange the appropriate remedy. Please keep the packaging and send photographs of any damage to help us investigate.

We will handle any claim with the delivery provider for services we have arranged.

Our Shipping Policy explains the delivery services, charges and estimated delivery times. 

Unless we agree a different delivery period with you, we will deliver your order without undue delay and within 30 days of the contract being formed. Please contact us if your order has not arrived within the expected period.

Tracking information for international parcels depends on the service and destination. The availability and frequency of updates vary between delivery providers.

For PayPal payments, we send goods to the delivery address shown in the PayPal transaction details to comply with PayPal's Seller Protection Policy. 

If you need to use a different delivery address, payment can be made by bank transfer.

 

Returning Goods and Your Right to Cancel

If you change your mind about an online purchase, you can cancel without giving a reason. You can cancel before delivery or within 14 days starting the day after you receive the goods.

You must inform us that you wish to cancel. You can email us or contact us by another method.

You can use our cancellation form, but it's optional, not a requirement.

Send the goods back without undue delay and within 14 days of telling us that you are cancelling. You must pay the return postage for a change-of-mind return. You cannot deliver returned goods in person to our premises.

When unpacking your order, please handle stones carefully. Returned goods will be resold, so they must arrive in the same condition as when they were sent.

Please pack returns securely. Crystals, rocks and minerals are fragile and can fracture, chip or break. Parcels are not always handled carefully by the postal service provider.

We recommend using a suitable tracked service and retaining proof of posting. If the return service you have used loses or damages the parcel, please contact us and the provider promptly so the matter can be investigated.

When you cancel your order, we will refund the price paid and any original delivery charge up to the cost of the least expensive standard delivery option we offer. If you chose a more expensive delivery option, the additional charge is not refundable. 

We will refund you without delay and no later than 14 days after we receive the returned goods. If no goods were supplied, we will refund you within 14 days of being told that you are cancelling.

Refunds will be made using the original payment method unless you agree otherwise.

Our returns address is:

Stone Mania, 48 Beatty Road, HA7 4EU

 

Faulty, Damaged or Incorrect Goods

If your goods are faulty, damaged on arrival, incorrectly supplied or not as described, please contact us with your order details.

Where goods do not meet your statutory rights, we will provide the appropriate refund or replacement.

We will refund reasonable postage costs for goods that are damaged or not as described. Please contact us to confirm the most suitable return postal option.

 

Customer Feedback

We welcome feedback about our products and service. You can leave a review on Google or Trustpilot.

If using a PC, you can leave a review on Google here. If using a mobile device, you can leave your review here.

To leave a review on Trustpilot, click here.

 

Your Details and Data

We use the personal information needed to process payments, fulfil orders, arrange delivery, provide customer service and meet our legal obligations. Relevant information is shared with service providers where necessary for these purposes, including payment and delivery providers.

We handle personal information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018, as amended. You can contact us with questions about your information or to exercise your data protection rights.

 

Cookies

Cookies are small files stored on your device. They can support functions such as shopping baskets, account sessions and saved preferences.

You can manage cookies through your browser settings. Blocking cookies needed for the website to function can prevent some features from working correctly.

 

Use of Email and Telephone

We use the contact details supplied with your order to communicate with you about payment, delivery, returns and customer service. Where needed, we pass relevant contact details to the delivery provider to help complete delivery.

 

Website Information and Liability

We work to keep our website accurate and available, but technical errors and interruptions can occur. Please contact us if you notice a problem.

Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot lawfully be excluded or limited. Your statutory consumer rights remain unaffected.

 

Legal Governance

These terms and contracts with Stone Mania are governed by the laws of England and Wales. The courts of England and Wales have non-exclusive jurisdiction.

If you are a consumer living elsewhere, this does not remove any mandatory protections under the law of your country of residence or any right you have to bring proceedings in your local courts.

 

Copyright and Other Rights

The text, photographs, illustrations, designs and other materials on this website are protected by copyright and other applicable intellectual property rights. These rights belong to Stone Mania or the relevant rights holders.

You may browse the website and download or print material for personal shopping purposes, keep records of your purchases, or exercise your consumer rights.

Downloading material does not transfer ownership or intellectual property rights to you. Except where permitted by law or with the relevant rights holder's permission, you must not reproduce, publish, distribute, sell or commercially exploit the website's content.

Download our Cancellation Form

It is a legal requirement that we provide this form. You do not need to use it.