Terms and Conditions | The Page Nobody Reads
This section contains important information about the Terms and Conditions that govern your use of the Stone Mania website. We appreciate that it's not the most interesting page on our website but it does include details that are relevant to placing an order and for returning goods. Should you have any questions just get in touch.
By placing an order online with Stone Mania you confirm that you have read, understood and agreed to all of our Terms and Conditions. These Terms and Conditions are governed by British law and you agree to submit to the non-exclusive jurisdiction of the British courts. Stone Mania is domiciled in the United Kingdom and makes no warranty to anyone who places an order for goods from outside of the United Kingdom that this website complies with any non UK laws or regulations.
Contract for Sale
A contract will come into place when an order for goods is placed online with Stone Mania at www.stonemania.co.uk. The contract will not be confirmed until payment has been received and you a confirmation email has been sent. These Terms and Conditions cannot be varied except by changes made by Stone Mania on our website which we may make from time to time. Nothing said by any representative of the company will operate as a variation to these Terms and Conditions or constitutes a legal representation on behalf of them.
Receipt of an Order
There is no minimum order value in place when shopping online at Stone Mania. Payment for goods must be received in full before an order can be processed. Once payment has been made you will receive confirmation by email. Stone Mania reserves the right to refuse to supply any person for whatever reason. All orders are carefully inspected prior to being dispatched. Orders will usually be dispatched on the same day they were received however in some cases it may take slightly longer.
Prices and Availability of Goods
Prices on the Stone Mania website are in pounds sterling (GBP £) and are applicable for retail purchases. Any customs duties or levies in your destination country as a result of goods being sent overseas are your responsibility. Whilst we make every effort to ensure that prices and details are accurate at all times, data entry errors and other technical problems may sometimes result in an inaccurate price being shown. In such cases we are not required to honour the advertised price. If you see a price which you believe may be inaccurate please contact us to bring it to our attention. Ad hoc promotions may be offered from time to time.
Conformity of Goods
Although we make every effort to ensure that product photos are as true to life as possible, shapes and sizes can be deceiving depending on the angle from which the photo was taken. Colours and shades of colour may also appear to be more or less vibrant than they actually are. This may be the result of your computer monitor or device, your browser or our photographic equipment. We cannot accept any responsibility for any variation in colour of an item irrespective of how it has been caused.
Accepted Methods of Payments
Payment for goods purchased online from Stone Mania may be made through PayPal or by means of a bank transfer through your own banking service. Orders will not be dispatched until full payment has been received and cleared.
Delivery of Goods
Goods dispatched from Stone Mania will always be well protected and sent in either a padded envelope or cardboard box. In the event that a parcel should become lost or damaged whilst in transit, if Royal Mail is the service provider we will submit a claim. This can only be done 10 days after the item was posted. We will not submit a claim if the carrier was Hermes. You will need to do this yourself. Although we offer Hermes as an option for delivery, we do not ensorse their services.
Stone Mania cannot be held liable for any loss or damage to goods once they have left our premises. Our Shipping Policy gives full details of postage fees, services and insurance that's available. Prices will be updated in accordance with increases made by Royal Mail and Hermes. We are not obliged to give any prior notice before changing postage prices.
Proof of postage will always be obtained and can be provided upon request. When payment is made through PayPal, in accordance with their Seller Protection Policy (see "Basic requirements" bullet point 4), goods which have been purchased online from Stone Mania will only be sent to the address that has been registered with PayPal. If an alternative address needs to be used payment must be made by means of a bank transfer.
Customer service is at the forefront of everything that we do so if for any reason you are not entirely satisfied with your purchase, we will offer a full refund excluding postage fees providing goods are;
Returned within thirty (30) days of the date they were delivered (excluding items more than £150)
Include pouches if applicable
In exactly the same condition as when they were dispatched
Purchases Over £150
Where an individual item or multiple items need to be returned and the total price exceeds £150, the return must be returned within fourteen (14) days of the date they were delivered.
If goods need to be returned please advise us first by email. Goods up to the value of £150 must be returned within thirty (30) working days of the date they were delivered. Goods in excess of £150 must be returned within fourteen (14) working days. You will be liable for all return postage fees. It is your responsibility to ensure goods are received back in the same condition as when they were dispatched. You will be held responsible for any loss or damage which may occur during transit.
Upon receipt of returned goods they will be thoroughly inspected. Providing they are found to be in the same condition as when they were dispatched, a full refund (excluding postage fees) will be issued. Refunds will be made by the same means by which the original payment was made.
Our address for returns is;
48 Beatty Road
Middlesex HA7 4EU
To maintain the high standards of service enjoyed by our customers, feedback is encouraged and welcomed. Should you wish to leave feedback for Stone Mania after having received your order, it can either be left on Google or on the review website TrustPilot.
Your Details and Data
A cookie is a small file stored on your computer by a website which acts as a unique ID. Cookies make it easier and faster for you to use a website that you have visited previously because they will bring up information quickly whenever you need it. A cookie generated by our website contains no personal information, it only contains a numeric ID that will enable you to retrieve your account details or revisit specific pages. The cookie will store your email address and password so that you don't have to enter those details again.
Use of E-Mail
Stone Mania will only use your email address and telephone number as a way to contact you about your order. All details that you share with us are confidential and will never be passed to a third party under any circumstances.
At Stone Mania we work continuously to keep our website up to date but cannot guarantee that it and its contents are completely free from technical errors. By using stonemania.co.uk you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs that may be required to programmes or equipment that you may use when visiting our website. Stone Mania cannot be held liable for any damages associated with the use of our website however caused. Nor can we be held responsible for any incorrect prices or information that has been published.
Cooling Off Period
Customers are legally entitled to cancel an order and return it for a full refund (excluding postage fees). This website and its contents will not constitute the basis for any contractual commitment between Stone Mania and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Stone Mania would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the website from jurisdictions in which it would be illegal for Stone Mania to sell products.
Your use of this website and any contract between you and Stone Mania for the sale of crystals rocks minerals and necklace pendants is governed by and shall be construed in accordance with the laws of England, Wales and Northern Ireland and shall be subject to the exclusive jurisdiction of the Courts of England, Wales and Northern Ireland. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.
Copyright and Other Rights
All images, illustrations, designs layout, photographs, written and other text or script that are part of this website are protected by copyright, trade mark, trade dress and/or other intellectual property rights owned, controlled or licenced to Stone Mania. The website as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Stone Mania. The contents of the website and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the website for the sole purpose of placing an order with Stone Mania or using the website as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way in whole or in part, any of the contents of the website or any related software.