| Information for U.S Customers |
Information for Customers Shopping from the EU
As the United Kingdom is not part of the European Union, goods delivered to EU countries are subject to local VAT plus a handling and processing fee.
The VAT rate and handling fees vary from country to country. Therefore, we cannot include the option to pay VAT as part of your transaction on our website. However, you can shop with us on Etsy.
Orders placed on Etsy include VAT, so no additional fee or handling charge will be incurred.
If you prefer to complete your purchase on our website, please do so, but if not, follow these simple steps:
- 👉 Add the products that you'd like to purchase to your shopping bag
- 👉 Proceed to checkout and select your shipping preference
- 👉 Select pay by bank transfer
We will then create a listing on Etsy so that you can complete the transaction and make payment.
As we are charged fees for using Etsy, a small surcharge may be applied. We'll let you know the amount before creating the listing.
Once you have confirmed your order on our website, you don't need to do anything else until you hear from us.
When goods arrive from an overseas retailer, customs duties may be owed on your parcel. This is an import charge, which is separate from sales tax (VAT/GST).
The amount you pay depends on your country’s rules. Some only charge duty on goods over a certain value, while others apply it to all imports.
If you have a question or need help placing an order, please get in touch by email or live chat.
Information for Customers in the U.S.A.
Due to recent changes in U.S. import regulations, all goods sent from the UK are now subject to import duties, taxes, and handling fees, regardless of value. These charges are set by U.S. Customs and Border Protection.The exact amount can vary depending on the type and classification of the goods and their country of origin. These charges are assessed by U.S. Customs; therefore, it's difficult for us to determine the exact amount in advance.
To help offset these fees, a 10% U.S. Import Duties & Taxes surcharge must be added to the total value of your purchase. We believe this will be sufficient to cover these charges. This will be reviewed regularly and adjusted if necessary.
We receive a monthly report of charges, which helps to ensure our surcharge remains accurate and up to date.
To make a purchase from our website, please follow these steps:
- 👉 Add the products that you'd like to purchase to your shopping bag
- 👉 Proceed to check out and select your shipping preference
- 👉 Select pay by bank transfer
We will then send you a PayPal invoice for the total amount of your order, including the 10% sales tax.
Alternatively, if you would prefer to complete your purchase on Etsy, we can create a listing to enable you to do that. However, as we pay fees to use Etsy, a small surcharge may be applied. If you choose this option, we'll let you know the amount before creating the listing.
Once you have confirmed your order on our website, you don't need to do anything else until you hear from us.
Should you have any questions, feel free to email or use live chat.
