| Information for U.S Customers |
Information for Customers Shopping from the EU
As the United Kingdom is no longer part of the European Union, goods delivered to EU countries are subject to local VAT, plus a handling and processing fee.
VAT rates and handling fees vary from country to country. Therefore, we cannot offer the option to pay VAT as part of your transaction on our website. However, you can complete your purchase with us on Etsy.
When shopping on this platform, VAT is charged at checkout, so will not be charged upon delivery. This means no handling fee will be incurred.
However, this only applies to orders under €150. For orders that exceed this amount, VAT must be paid upon delivery, which will generate a handling fee.
To place an order that does not exceed €150, please follow these steps:
- 👉 Add the products that you'd like to purchase to your shopping bag
- 👉 Proceed to checkout and select your shipping preference
- 👉 Select U.S./EU Customer
We will then create a listing on Etsy and send you the link. You do not need to be registered with them to make a purchase. Once the transaction is complete, your order will be processed.
Etsy charges sellers platform fees that can amount to approximately 15–20% of an item’s value. For this reason, a small surcharge may need to be applied to the item you wish to purchase.
We will always confirm the final price with you before creating an Etsy listing. In many cases, this adjustment amounts to around £3–£4.
Due to these fees, we do not generally use Etsy and only create listings on request for EU customers who wish to shop with us.
For orders over €150, the transaction can be completed on our website. At checkout, please select PayPal to make payment for your order.
When goods arrive from an overseas retailer, customs duties may also apply in addition to local VAT. This is an import charge, which is separate from VAT or GST.
The amount depends on your country’s regulations. Some countries only charge duty on goods over a certain value, while others apply it to all imports.
If you have a question or need help placing an order, please get in touch by email or live chat.
Information for U.S Customers
Due to recent changes in U.S. import regulations, all goods sent from the UK are now subject to import duties, taxes, and handling fees, regardless of value. These charges are set by U.S. Customs and Border Protection.The amount can vary depending on the type and classification of the goods and their country of origin. These charges are determined by U.S. Customs; therefore, it's difficult to predict the exact amount.
To help offset these fees, a 10% U.S. Import Duties & Taxes surcharge must be added to the total value of your purchase. We believe this will cover these charges. This will be reviewed regularly and adjusted if necessary.
To make a purchase from our website, please follow these steps:
- 👉 Add the products that you'd like to buy to your shopping bag
- 👉 Proceed to check out and select your shipping preference
- 👉 Select U.S./EU Customer
We will then send you a PayPal invoice for the total amount of your order, including the 10% sales tax.
Once you have confirmed your order on our website, you do not need to do anything else until you hear from us.
Should you have any questions, feel free to email or use live chat.
