Information for Customers in the EU
The United Kingdom is no longer part of the European Union, so goods delivered to EU countries are now subject to local VAT plus a handling and processing fee.The VAT rate is based on your country’s regulations, and handling fees vary from one EU country to the next.
Stone Mania is currently unable to offer the option to pay VAT as part of your transaction through our website. However, you can shop with us on Etsy.
Orders placed with Stone Mania on Etsy include VAT so no additional fees will be incurred.
If you prefer to complete your purchase on our website, please do so, but if not, follow these steps:
- On our website's checkout page, once you have selected your shipping preference, select 'Payment by Bank Transfer'.
- Email or use the 'Live Chat' button to contact us. We will have received the details of your order.
We will then upload your order to our Etsy shop, where you can make payment through PayPal.
Please note that a small surcharge may be applied due to fees incurred when selling on this platform. We will let you know the amount before proceeding.
When ordering goods from an overseas retailer, your country may charge customs duty on your parcel. This tax is separate from sales tax (VAT/GST).
The amount you pay depends on your country’s rules. Some only charge duty on goods over a certain value, while others apply it to all imports.
The rate can vary based on the type of goods and where they’re coming from. Please check customs rules before confirming your order to avoid unexpected charges.
If you have any questions or need help placing an order, please don't hesitate to get in touch.
