Information for Customers in the EU
The United Kingdom is no longer part of the European Union, so goods delivered to EU countries are now subject to local VAT plus a handling and processing fee.The VAT rate is based on your country’s regulations, and handling fees vary from one EU country to the next.
Stone Mania is currently unable to offer the option to pay VAT as part of your transaction through our website. However, you can shop with us on Etsy.
Orders placed with Stone Mania on Etsy include VAT so no additional fees will be incurred.
If you prefer to complete your purchase on our website, please do so, but if not, follow these steps:
- On our website's checkout page, once you have selected your shipping preference, select 'Payment by Bank Transfer'.
- Email or use the 'Live Chat' button to contact us. We will have received the details of your order.
We will then upload your order to our Etsy shop, where you can make payment through PayPal.
Please note that a small surcharge may be applied due to fees incurred when selling on this platform. We will let you know the amount before proceeding.
When ordering goods from an overseas retailer, your country may charge customs duty on your parcel. This tax is separate from sales tax (VAT/GST).
The amount you pay depends on your country’s rules. Some only charge duty on goods over a certain value, while others apply it to all imports.
The rate can vary according to the type of goods and their origin.
If you have a question or need help placing an order, please get in touch by email or live chat.
Information for Customers in the U.S
Due to recent changes in U.S. import regulations, all goods sent from the UK are now subject to import duties, taxes, and handling fees, regardless of value. These charges are set by U.S. Customs and Border Protection.The exact fees vary depending on the type and classification of the goods and their country of origin. Because these charges are assessed by U.S. Customs, it's difficult for us to determine the precise amount in advance.
To help offset these fees, a 10% U.S. Import Duties & Taxes surcharge has been added to all orders shipped to the United States. This amount will appear at checkout. We believe this will be sufficient to cover these charges. We will review this regularly and make adjustments if necessary.
We receive a monthly report of charges, which helps to ensure our surcharge remains accurate and up to date.
If you have a question or need help placing an order, please get in touch by email or live chat.
