| Information for EU Customers |
Information for U.S Customers
Due to recent changes in U.S. import regulations, all goods sent from the UK are now subject to import duties, taxes, and handling fees, regardless of value. These charges are set by U.S. Customs and Border Protection.The amount can vary depending on the type and classification of the goods and their country of origin. These charges are determined by U.S. Customs; therefore, it's difficult to predict the exact amount that will be charged.
When placing an order with Stone Mania, a 12% U.S. Import Duties & Taxes surcharge will be added to the value of the goods. We believe this will cover these charges in most cases, and we will review and adjust it regularly if necessary.
The exact amount to be paid is confirmed when we purchase postage. If the amount charged is less than you have paid, we will refund the difference, provided it exceeds £2 (approximately $3).
If the amount charged is more than you have paid, we will cover any difference up to £2. If the difference is more than £2, we will contact you to collect the balance before your order is sent.
If you would prefer not to pay the balance, you may cancel your order and we will issue a full refund.
For Customers Shopping from the EU
As the United Kingdom is no longer part of the European Union, goods delivered to EU countries are subject to local VAT, plus a handling and processing fee.
VAT rates and handling fees vary from country to country. Therefore, we cannot offer the option to pay VAT as part of your transaction on our website. However, you can complete your purchase with us on Etsy.
When shopping on this platform, VAT is charged at checkout, so it will not be charged upon delivery. This means you won't incur a handling fee.
However, this only applies to orders under €150. For orders that exceed this amount, VAT must be paid upon delivery, which will generate a handling fee.
To place an order that does not exceed €150, please follow these steps:
- 👉 Add the products that you'd like to purchase to your shopping bag
- 👉 Proceed to checkout and select your shipping preference
- 👉 Select EU Customers Only
We will then create a listing on Etsy and send you the link. You do not need to be registered with them to make a purchase. Once the transaction is complete, your order will be processed.
Etsy charges sellers platform fees that can amount to approximately 15–20% of an item’s value. For this reason, a small surcharge may need to be applied to the item you wish to purchase.
We will confirm the final price with you before creating an Etsy listing. In many cases, this adjustment amounts to around £3–£4.
For orders over €150, the transaction can be completed on our website. At checkout, please select PayPal to make payment for your order.
When goods arrive from an overseas retailer, customs duties may also apply in addition to local VAT. This is an import charge which is separate from VAT or GST.
The amount depends on your country’s regulations. Some countries only charge duty on goods over a certain value, while others apply it to all imports.
If you have a question or need help placing an order, please contact us by email or through live chat.
