Shipping and Returns
Orders over £75 are eligible for free delivery with the United Kingdom.
For orders less than £75 we offer delivery with Royal Mail or Hermes. Choose 1st or 2nd class with Royal Mail or for extra security add signature confirmation. We also offer delivery through Hermes with or without a signature.
Should you be charged more for postage during checkout than we end up paying, any significant difference will be refunded.
Orders are usually dispatched within a couple of hours of being received.
Although we offer delivery services with Hermes, past experience has shown their standard of service can be unreliable. The after sales service is also poor. For this reason our preferred carrier is Royal Mail. We appreciate Hermes may be cheaper for larger or heavier parcels.
Prices on our website are for delivery within mainland UK, Channel Islands, Isle of Man and Northern Ireland only.
Prices for delivery outside of these areas will appear during checkout.
If you'd like to check prices for international delivery before placing your order you can do so here;
Royal Mail Price Finder Tool (prices are calculated according to weight and size)
Hermes
Royal Mail offer a competitively priced 'economy delivery' service for 'small parcels' to certain countries. Delivery times are considerably longer than the 'standard service'. If you're not in a hurry and are looking to save on postage, this service is worth considering. Further details are available on Royal Mail's price finder tool.
Even though an item you have purchased may be small, it will usually still have to be sent as a 'small parcel' as opposed to a 'large letter'. With Royal Mail to be sent as a 'large letter' the thickness of the package must not exceed 2.5 centimetres. A padded envelope with contents inside that are well wrapped will usually exceed this width.
Should it be possible to send your order as a 'large letter' instead of a 'small parcel' we will refund the difference in postage.
Classes of Service and Prices
During checkout we offer seven standards of service. If you choose Royal Mail Standard 1st or 2nd Class we have no means of tracking your order should it be delayed or become lost.
Should it become lost we will submit a claim to Royal Mail. This can only be done ten days after the parcel was posted.
Due to the difficulties with making a claim for loss through Hermes, you will be responsible for making any such claim.
Royal Mail | Standard 1st Class
Aims to deliver next working day, no tracking, compensation up to £20
Royal Mail | Standard 2nd Class
Aims to deliver in 2 to 3 working days, no tracking, compensation up to £20
Royal Mail | 1st Class Signature Upon Delivery
Aims for next day delivery, signature required upon delivery, online delivery confirmation. Compensation up to £50 (excludes jewellery)
Royal Mail | 2nd Class Signature Upon Delivery
Aims to deliver in 2 to 3 working days, signature required upon delivery, online delivery confirmation. Compensation up to £50 (excludes jewellery)
Royal Mail | Special Delivery Service
Guaranteed next day delivery before 1pm or your money back. Fully tracked, signature required upon delivery, compensation up to £500
Hermes | Standard Delivery
Aims to deliver in 2 to 4 days. Drivers tend to leave parcels even when nobody's home. Please advise us if you'd like the parcel to be left somewhere discreet or with a neighbour. Insurance up to £20 although making a successful claim in our experience is laborious and often unsuccessful.
Hermes | Signature Confirmation
Aims to deliver in 2 to 4 days. For signature confirmation add £1 to the prices in the grid below. We have never used this service so cannot comment on its efficiency.
