Terms & Conditions

 

 

This section contains important information about the terms and conditions that govern your use of the Stone Mania website. It includes details relevant to placing an order and for returning goods to us. Should you have any questions please feel free to get in touch.

By placing an order online with Stone Mania for crystals rocks minerals or a ladies gemstone pendant you confirm that you have read, understood and agreed to, all of our terms and conditions. These terms and conditions are governed by British law and you agree to submit to the non-exclusive jurisdiction of the British courts. Stone Mania is domiciled in the United Kingdom and makes no warranty to anyone who places an order for goods from outside of the United Kingdom that this website complies with any non UK laws or regulations and no local promotions will apply to these products.

Contract for Sale

A contract will come in to place when an order for goods is placed online with Stone Mania at www.stonemania.co.uk. The contract will not be confirmed until payment has been received and you are in receipt of a confirmation email. These terms and conditions cannot be varied except by changes made by Stone Mania on our website which we may make from time to time. Nothing said by any representative of the company will operate as a variation to these terms and conditions or constitutes a legal representation on behalf of them.

Receipt of an Order

There is no minimum order value in place when shopping online at Stone Mania. Payment for goods must be received in full before an order can be processed. Once payment has been made through one of the accepted payment methods you will receive a confirmation email. This “Sales Receipt” should be retained for your records as proof of purchase. Stone Mania reserves the right to refuse to supply any person for whatever reason. All orders are carefully inspected prior to being dispatched.  Orders will always be dispatched within five working days however in the vast majority of cases will be dispatched much sooner.

Prices & Availability of Goods

Prices on the Stone Mania website are in pounds sterling (GBP £) and are applicable for retail purchases. Any customs duties or levies in your destination country as a result of goods being sent overseas are your responsibility. Whilst we make every effort to ensure that prices and details are accurate at all times, data entry errors and other technical problems may sometimes result in an inaccurate price being shown. In such cases we are not required to honour the advertised price. If you see a price which you believe may be inaccurate please contact us to bring it to our attention. Ad hoc promotions may be offered from time to time.  To calculate the discount on your order you will need to enter the discount code that you have been sent.  Discounts may not be used against items being offered for sale in the section of the website called Bargain Basement. 

Conformity of Goods

Although we make every effort to ensure that our photos are as true to life as possible, shapes and sizes can be deceiving depending on the angle from which the photo was taken. Colours and shades of colour may also appear to be more or less vibrant than they actually are which may be the result of your computer monitor or device, your browser or our photographic equipment. Photographs are taken by Stone Mania using professional photographic equipment. We cannot accept any responsibility for any variation in colour of an item irrespective of how it has been caused.

Accepted Methods of Payments

Payment for crystals rocks minerals and ladies gemstone pendants that have been purchased online from Stone Mania may be made using UK credit and debit cards including but not limited to VISA, MasterCard, Switch, Maestro and American Express. All credit card payments are processed online through PayPal. You may also make payment through your own online banking service or through Barclays Pingit. No goods will be dispatched until full payment has been received and cleared. Payment for goods cannot be taken over the telephone, for orders placed with us by telephone payment must be made through one of the afore mentioned payment options.

Delivery of Goods

Goods dispatched from Stone Mania will always be well protected and sent in either a padded envelope or cardboard box. In the event that a parcel should become lost or damaged whilst in transit, all claims must be made directly to Royal Mail or Hermes. Stone Mania cannot be held liable for any loss or damage to goods once they have left our premises.  Our Shipping Policy gives full details of postage fees, services and insurance that's available. Prices will be updated in accordance with increases made by Royal Mail and Hermes. We are not obliged to give any prior notice before changing postage prices.  Proof of postage is always obtained and can be provided upon request. When payment is made through PayPal, in accordance with their Seller Protection Policy (point 11.6), goods which have been purchased online from Stone Mania will only be sent to the address that has been registered with PayPal. If an alternative address needs to be used payment must be made through online banking or Barclays Pingit.

Customer Satisfaction

Customer service is a top priority for Stone Mania so if for any reason you are not entirely satisfied with your purchase, we will offer a full refund excluding postage fees providing goods are:

  • Returned to us within 30 (thirty) working days of the date they were delivered (excluding items over £200)
  • Include any pouches if applicable
  • In exactly the same condition as when they were dispatched


Goods Over £200

Where an individual item or multiple items need to be returned to us and the total price of the order was £200 or more, goods must be returned within 14 (fourteen) working days of the date of delivery in order to be eligible for a full refund excluding postage fees.

Returning Goods

If you need to return goods to us that have been purchased online from Stone Mania, please advise us by email of the item/s that are being returned and the reason. Goods up to the value of £200 must be returned within 30 (thirty) working days of the date they were delivered and those over £200 must be returned within 14 (fourteen) working days. You will be liable for all postage fees on goods that are being returned. Many of our products are fragile with some being more fragile than others.  It is your responsibility to ensure that all goods are received back in the exact condition as when they were dispatched. You will be held entirely responsible for any loss or damage which may occur during transit. Upon receipt of returned goods they will be thoroughly inspected and providing they are found to be in the exact condition as when they were dispatched, a full refund (excluding postage fees) will be issued. Refunds will be made by the same method by which the original payment was made.

Feedback

Stone Mania encourages feedback from customers and offers a 20% discount on a subsequent order when feedback is left for us either against our business listing on Google or on TrustPilot. To be eligible for the discount feedback must relate to an order which has been placed online within the last 6 (six) months. The discount will be issued as a coupon to use at checkout and is valid for one time only. It is restricted to one per customer, per address. This promotional offer is only open to retail customers and may be changed or withdrawn at any time.

Your Details and Data

Your privacy as an individual and as a customer is very important to us. We do not use the information that you provide on our website to learn any more about you other than what is required to fulfill your order. We do not combine your individual information with any kind of site analysis but we do look at the overall browsing behaviour of our customers to improve the way our website navigates. Nor do we track your behaviour on any other websites or follow you once you've left stonemania.co.uk. We do however use cookies to help us provide a personalized service. Any personal data gathered by us during your use of stonemania.co.uk will be recorded electronically and will only be used in accordance with the UK Data Protection Act 1998. Information will be used solely to complete the delivery of your order and to provide you with a high standard of customer service.

Cookies

A cookie is a small file stored on your computer by a website which acts as a unique ID. Cookies make it easier and faster for you to use a website that you have visited previously because they will bring up information quickly whenever you need it.  A cookie generated by our website contains no personal information, it only contains a numeric ID that will enable you to retrieve your account details or revisit specific pages. The cookie will store your email address and password so that you don't have to enter those details again.

Use of E-Mail

Stone Mania will only use your email address and telephone number as a convenient way to contact you about your order.  All details that you share with us are confidential and will never be passed to a third party under any circumstances.

Disclaimer

At Stone Mania we work continuously to keep our website up to date but cannot guarantee that it and its contents are completely free from technical errors. By using stonemania.co.uk you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs that may be required to programmes or equipment that you may use when visiting our website.  Stone Mania cannot be held liable for any damages associated with the use of our website however caused.  Nor can we be held responsible for any incorrect prices or information that has been published.

Cooling Off Period

Customers are legally entitled to cancel an order and return it for a full refund (excluding original postage fees). This website and its contents will not constitute the basis for any contractual commitment between Stone Mania and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Stone Mania would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the website from jurisdictions in which it would be illegal for Stone Mania to sell products.

Legal Governance

Your use of this website and any contract between you and Stone Mania for the sale of crystals rocks minerals and ladies gemstone pendants is governed by and shall be construed in accordance with the laws of England, Wales and Northern Ireland and shall be subject to the exclusive jurisdiction of the Courts of England, Wales and Northern Ireland. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.

Copyright and Other Rights

All images, illustrations, designs layout, photographs, written and other text or script that are part of this website are protected by copyright, trade mark, trade dress and/or other intellectual property rights owned, controlled or licenced to Stone Mania. The website as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Stone Mania.  The contents of the website and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the website for the sole purpose of placing an order with Stone Mania or using the website as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way in whole or in part, any of the contents of the website or any related software.

 

 

©stonemania.co.uk 2019