Terms & Conditions

 

 

This section contains important information about the terms and conditions that govern your use of Stone Mania's website. It includes details relevant to placing an order and for returning items to us. Should you have any questions, please feel free to get in touch.

By placing an order online with Stone Mania for crystals, rocks, minerals or one of our ladies gemstone pendants, you confirm that you have read, understood and agreed to, all of our terms and conditions. These terms and conditions are governed by English Law and you agree to submit to the non-exclusive jurisdiction of the English courts. Stone Mania is domiciled in the UK and makes no warranty to anyone who places an order for goods from outside of the UK that this website complies with any non UK laws or regulations and no local promotions will apply to these products.

Contract for Sale

A contract will come in to place when an order for goods is placed online with Stone Mania at www.stonemania.co.uk. The contract will not be confirmed until payment has been received and we have sent confirmation of the order in the form of an email. These terms and conditions cannot be varied except by changes made by Stone Mania on our website which we may make from time to time. Nothing said by any representative of the company will operate as a variation to these terms and conditions or constitutes a legal representation on behalf of them.

Receipt of an Order

There is no minimum order value in place on our website for retail customers. Payment for goods must be received in full before any order can be processed. Once payment has been made through one of the accepted payment methods, you will receive confirmation from us via email. This must be retained for your records as proof of purchase. Stone Mania reserves the right to refuse to supply any person for whatever reason. All of the crystals, rocks, minerals and ladies gemstone pendants in our collection have been carefully chosen and individual pieces will be closely inspected prior to being dispatched. Orders will always be dispatched within seven working days however in the vast majority of cases, they are dispatched much sooner.

Prices & Availability of Goods

Prices on the Stone Mania website are in pounds sterling (GBP £) and are applicable for retail purchases. Any customs duties or levies in your destination country as a result of goods being sent overseas will be your responsibility. Whilst we make every effort to ensure that prices and details are accurate, data entry errors and other technical problems may sometimes result in an inaccurate price being shown. In such cases we are not required to honour the advertised price. If you see a price which you believe may be inaccurate, please contact us to bring it to our attention. Approved wholesale customers will have access to wholesale prices and be able to shop fully online. Not all goods on our website are available for wholesale purchase and those being offered for sale in the Bargain Basement, will always be excluded. Ad hoc promotions may be offered from time to time and these may include free shipping or further discounts. Wholesale prices may be changed or withdrawn at any time without prior warning.  Requests to do business with Stone Mania on a wholesale basis must be submitted by email.  Full consideration will be given to all applications and a response issued within 7 (seven) working days..

Conformity of Goods

Although we make every effort to ensure our photos are as true to life as possible, shapes and sizes can be deceiving depending on the angle from which a photo was taken. Colours and shades may also appear to be slightly more or less vibrant than they actually are which may be the result of a computer monitor or device, a browser or our photographic equipment. Photographs are taken by Stone Mania under studio lighting. We cannot accept any responsibility for any variation in colour of an item irrespective of how it has been caused.

Accepted Methods of Payments

Payment for crystals, rocks, minerals and ladies gemstone pendants that have been purchased online from Stone Mania, may be made using UK credit and debit cards including but not limited to VISA, MasterCard, Switch, Maestro and American Express. All credit card payments are processed online through PayPal. You may also make payment through your own online banking service or through Barclays Pingit. No goods will be dispatched until full payment has been received and cleared, no exceptions. Payment for goods cannot be taken over the telephone, for orders placed in this way payment must be made through one of the afore mentioned payment options.

Delivery of Goods

Goods dispatched from Stone Mania will always be very well protected and sent in either a padded envelope or cardboard box. In the event that a parcel becomes lost or damaged whilst in transit, all claims must be made directly to the delivery company. Stone Mania cannot be held liable for any loss or damage to goods once they have left our premises. Please refer to our Shipping Policy for full details of postage fees and insurance that's available. Prices will be updated in accordance with increases made by Royal Mail and Hermes. We are not obliged to give any prior notice before changing these fees. Proof of postage is always obtained and can be provided upon request. When payment is made through PayPal, in accordance with their Seller Protection Policy (point 11.6), goods which have been purchased online from Stone Mania will only be sent to the address that has been registered with PayPal. If an alternative address needs to be used, payment must be made through online banking or Barclays Pingit.

Customer Satisfaction

Customer service is a top priority for Stone Mania so if for any reason you are not entirely satisfied with any of the crystals, rocks, minerals or ladies gemstone pendants that you have purchased from us online, we will offer a full refund excluding postage fees providing goods are:

  • Returned to us within 30 (thirty) working days of the date they were delivered (excluding items over £200)
  • Include red pouches if applicable
  • In exactly the same condition as when they were dispatched


Goods Over £200

Should an individual item or multiple items need to be returned to us which total or exceed the value of £200, it/they must be returned to us within 14 (fourteen) working days of the date of delivery in order to be eligible for a full refund excluding postage fees.

Returning Goods

If you need to return goods which have been purchased online from Stone Mania, please advise us by email of the item/s that are being returned and the reason. Goods up to the value of £200 must be returned within 30 (thirty) working days of the date they were delivered and those over £200, must be returned within 14 (fourteen) working days. You will be liable for all postage fees on goods that are being returned. Crystals, rocks, minerals and ladies gemstone pendants are fragile with some being more so than others, it is your responsibility to ensure all goods are received back in the exact condition as when they were dispatched. You will be held entirely responsible for any loss or damage which may occur during transit. Upon receipt of returned goods, they will be thoroughly inspected and providing they are found to be in the exact condition as when they were dispatched, a full refund (excluding postage fees) will be issued. Refunds will be made by the same method by which the original payment was made.

Feedback

Stone Mania encourages feedback from customers and offer a 10% discount on a subsequent order when feedback is left against our business listing on Google. To be eligible for the discount, feedback must relate to an order which has been placed online within the last 6 (six) months. The discount will be issued as a coupon to use at checkout and is valid for one time only. It is restricted to one per customer, per address. This promotional offer is only open to retail customers and may be changed or withdrawn at any time.

Your Details and Data

Your privacy as an individual and as a customer is very important to us. We do not use the information you provide on this site to learn any more about you other than what is required to fulfill your order. We do not combine your individual information with any kind of site analysis but we do look at the overall browsing behaviour of our customers to improve the way the site navigates. Nor do we track your behaviour on any other sites or follow you once you've left stonemania.co.uk. We do however use cookies to help us provide a personalized service. Any personal data gathered by us during your use of this site will be recorded electronically and only used in accordance with the UK Data Protection Act 1998. Information will be used solely to complete the delivery of your goods and to provide you with full customer service and also to compile accounting and other records.

Cookies

A cookie is a small file stored on your computer by a web site to give you a unique ID. Cookies help make it easier and faster for you to use our site because it can remember if you've visited the site, and they help us provide you with the information you need about your gift reminders or account details when and where you need it. A cookie generated by our site contains no information about you. It only contains a numeric ID that for example, allows you to retrieve your account details or shopping list. The cookie lets you enter your email and password so you don't have to enter those details again. In keeping with our privacy policy on customer information, we analyse data gathered via cookies only in aggregate, not at the individual customer level.

Use of E-Mail

Stone Mania will only use your email address and telephone number as a convenient way to contact you about your order. We fully appreciate how frustrating spam mail and sales calls are so will never pass your details on to any other third parties under any circumstances.

Disclaimer

Stone Mania continuously works to keep this website up to date but cannot guarantee that the site and its contents are completely free from technical errors. By using our website you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. Neither can we be held liable for any damages associated with the use of this site however caused or incorrect prices or information.

Cooling Off Period

Customers are legally entitled to cancel an order and to return it for a full refund (excluding original postage fees). This site and its contents will not constitute the basis for any contractual commitment between Stone Mania and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Stone Mania would contravene any applicable local, regional or national legislation. No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Stone Mania to sell products.

Legal Governance

Your use of this website and any contract between you and Stone Mania for the sale of crystals, rocks, minerals and ladies gemstone pendants is governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.

Copyright and Other Rights

All images, illustrations, designs layout, photographs, written and other text or script that are part of this site are protected by copyright, trade mark, trade dress and/or other intellectual property rights owned, controlled or licenced to Stone Mania. The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Stone Mania.The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with Stone Mania or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.

 

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