Shopping Online

 

 

Shopping online for crystals rocks and minerals with Stone Mania has never been easier but before you start exploring our website, please take a few minutes to read  our Terms and Conditions.  We know it's not the most exciting section to read but the information really is important and not only protects us as an online retailer but also prevents any disappointment or misunderstanding for customers who shop online with us.  

As Stone Mania as well as being mad about crystals rocks and minerals we also strive to deliver exemplary standards of customer service at all times.  We only trade online and just through our website but that means you can shop with us any time of night or day 365 days of the year and should you have any questions, feel free to contact us at any time.

We never underestimate the importance of great photos so we do all of our photography ourselves and use some pretty fine camera equipment and lighting.  There is however always a possibility that the colour of some of our crystals rocks or minerals may occasionally appear to be slightly lighter or darker than they actually are and shades of colour could also look more or less vibrant.  Optical phenomenon such as chatoyancy, schiller and iridescence are particularly difficult to capture even for the most accomplished photographer and reflections can sometimes be mistaken for scratches or other anomalies. Shapes and sizes can also be deceiving depending on the angle from which the photo was taken so to avoid disappointment when your order arrives, please always read descriptions carefully and make sure that you understand the size and weight of the item you're looking at.

Weights are stated in grams or kilogrammes and the size will always be in centimetres.  When measuring gemstone pendants we measure from the top of the sterling silver setting to the bottom, the bale and ring to which it's attached will not be included in the measurement. The bale is the loop through which the chain is passed and it's attached to a ring that's fixed to the top of the pendant.

Our tumbled stones may be purchased individually or in larger quantities and we offer a 10% discount for buying five of the same stone or a 30% discount for buying ten.  Copper and shungite are sold by weight and details of the pieces that we have available can be found in the drop-down lists on the relevant pages.

We work on our website regularly to ensure that it remains a great place for our customers to shop online and if we're not adding new pieces to our collection, we'll either be refreshing existing pages or adding in new ones. As well as being a business, crystals rocks and minerals are also our passion and you'll find some great articles that have been written in plain English in our Rocks & Minerals section.  Many of these pages also feature photographs that have been taken by us. 

We do a huge amount of work online especially for research and hate spammy links and those which detract from the subject you're reading about.  Throughout our website you'll find hundreds of links to different pages within our own website and also on other sites as well but they will always be relevant to the page that you're reading and we genuinely believe they'll be of interest to you.  In the event that you land on a broken link, we want to be able to fix it as soon as possible so report it to us and as a thank you we'll offer you 15% off your next order.

The aim of our website has always been the same, to provide a platform where like-minded people can enjoy shopping online for crystals rocks and minerals in the knowledge that they're safe, secure and should they have a question, help will never be far away. We're proud to say that we've been doing that since 2003.

Feedback is really important to us so if you place an order online with Stone Mania and can spare us a few minutes once your parcel has arrived, we'd really appreciate hearing from you.  To thank you for your time we'll send you a code to use at checkout that will give you 20% off your next order (T&C's apply).  If you have an account with Google feedback can be left against our business listing, just click on the image below.  Alternatively you can also leave feedback for us on the review website TrustPilot.

If we've missed anything out or you have a question, don't hesitate to get in touch and we'll do our best to help.

Thanks for visiting Stone Mania.


clickable image which enables you to leave feedback against Stone Mania's Google listing

 

 

©stonemania.co.uk 2019