Shopping Online

 

 

When shopping online with Stone Mania, you confirm that you have have read, understood and agreed to, all of our Terms and Conditions.

Stone Mania is an online retailer and wholesaler of crystals, rocks minerals and ladies gemstone pendants.  We do not have premises where you can come and visit because we only trade online through our website. With regards to wholesale, we cater primarily to small businesses and offer competitive discounts on many of our products. To enquire about buying from us on a wholesale basis, please get in touch for further details.

New pieces are added to our website regularly and we take all of our own photographs. Our aim is to provide customers with an enjoyable place to shop online for crystals, rocks and minerals and to keep prices as competitive as possible. We hope that you find the website straight forward to use but if you do experience any difficulties or need assistance to complete your purchase, please let us know.

We fully appreciate the importance of good quality photographs when shopping online hence use top notch photographic equipment and lighting in our own studio. Taking photographs of natural minerals and silver jewellery can sometimes be challenging so it's important to mention that colours may occasionally appear to be very slightly lighter or darker than they actually are and shades may also look more or less vibrant. Optical effects that can be seen in certain gemstones such as chatoyancy and iridescence are particularly difficult to capture and it may not always be possible to fully appreciate a stone's lustre. This is a description of the way light interacts with the surface of a crystal, rock or mineral and a reflection can often be mistaken for a scratch or mark. Shapes and sizes can also be deceiving which could be due to the angle at which the photograph was taken. When writing about the pieces that we offer for sale on our website, we try to give as much detail as possible and will always highlight any anomalies that may be visible in the photograph. That said, if there is anything that you're unsure about, please contact us before proceeding with your order.

All of the pieces on our website have been weighed and measured and figures are stated in grams and centimetres. Tumbled stones are sold individually and the price stated is for one single tumbled stone. Discounts of 10% and 30% are often available if you purchase five or ten of the same variety of stone. Copper and shungite are sold by weight and details of the pieces we have available can be found in the drop down list on the respective pages.

To avoid any disappointment when your order arrives, please read descriptions carefully and make sure that you fully understand weights and sizes. When measuring a gemstone pendant, the size given does not include the bale or ring to which it's attached. The bale is the sterling silver loop which you pass a chain through, it's attached to a ring which in turn is attached to the highest point of the pendant.

We have created thousands of links throughout our website to try and make it as interesting as possible to explore. Every link that has been created is relevant and we genuinely feel it may be useful or of interest to our customers. We do a huge amount of work online especially whilst doing research on various crystals, rocks and minerals and find there's nothing more irritating than spammy and irrelevant links. Although we check the links on our website regularly, you may occasionally find that you come across one that's broken. Should this be the case we want to be able to fix it as soon as possible so please report any broken links to us and to say thank you, we'll offer you 10% off your next order.

Customer feedback is really important for any successful business and we're genuinely interested to hear what your think of Stone Mania. If you have used our website recently and have a Google account, we'd love to hear from you. Have you shopped online with us within the last six months and if so, did you find our website easy to use? How did we do with regards to customer service after you placed your order and what did you think of your purchase when it arrived? In return and as a small "thank you" for your time, we'll send you a code to use at checkout that will give you 15% off your next order (T&C's apply). To leave feedback now, just click on the image below.

If there's anything that we've missed out or if you need any further information, please call or email us and we'll do our best to help.


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