Worldwide Delivery Options
Delivery Options and Services Available
At Stone Mania we appreciate the importance of giving our customers a choice therefore we offer delivery services with Royal Mail and Hermes. Furthermore to give you complete control over how your parcel is handled and the time that it takes to arrive, you can choose from several different services. The exact details of each can be found lower down on this page and each service will be offered to you at checkout. All you need to do is make your selection and then sit back and wait for your parcel to arrive. Orders placed with Stone Mania are usually dispatched within a few hours of being received.
Although we offer delivery services with Hermes, past experience has shown that their standard of service and particularly after sales service is atrocious so for this reason do not recommend or endorse using them. The choice however is yours and we appreciate there are significant savings to be had when using Hermes to deliver larger or heavier parcels.
The prices displayed below are for delivery within mainland UK, Channel Islands, Isle of Man and Northern Ireland only. Prices for delivery to other parts of the world will be displayed during checkout. Prices are taken directly from the websites of Royal Mail and Hermes. If you'd like to check a price for delivery to a country outside of the United Kingdom before placing an order, you may do so here;
Royal Mail Price Finder Tool (prices are calculated according to weight and size)
Royal Mail offer a competitively priced economy delivery service for "small parcels" to certain countries but delivery times are considerably longer. If you do not want to spend more on postage than necessary and are in no hurry for your parcel, this service is ideal. For further details please refer to Royal Mail's price finder tool or just in get in touch with us.
At Stone Mania we're environmentally friendly so wherever possible try to use recycled packaging. Although you may receive cabochon gemstones and tumbled healing crystals in a plastic pocket, we have not bought these for more than ten years.
Although the product/s that you have purchased may only be small, parcels with a thickness of more than 2.5 centimetres cannot be sent with Royal Mail as a large letter and must go as a small parcel. A padded envelope with contents inside that are wrapped for protection will almost always exceed this width. Should your order be charged as a small parcel but end up going as a large letter, any difference of more than £1 (GBP) will be refunded.
Delivery Address Restrictions
When payment for an order is made through PayPal, to comply with guidelines laid down in their Seller Protection Policy (point 6 c) tumbled healing crystals rocks and minerals purchased online from Stone Mania will only be sent to the address that has been registered with PayPal. We can only use an alternative address for delivery if payment is made by bank transfer or Barclays Pingit. Please note that you do not need to have a PayPal account in order to use their services nor do you need to open one. If you don't have an account simply follow the link to checkout as a guest and you will then be able to make payment using your credit or debit card.
Refunds for Incorrect Postage
There are sometimes occasions when we are charged less for postage than what you may have paid and in these instances the difference will be refunded once your parcel has been dispatched. This tends to happen when multiple tumbled healing crystals are purchased and our system calculates the total weight incorrectly. This is because the weights of individual tumbled stones can vary very slightly which can occasionally push the total weight of the parcel into the next price bracket. Should the difference be more than £1 (GBP) the amount will be refunded. A refund may also be due because we are able to send your order as a "large letter" instead of a "small parcel".
The following seven delivery services will be offered during checkout. Prices are for delivery within the UK, Northern Ireland, Isle of Man and Channel Islands only. For delivery to any other destination please contact us for a price or continue to checkout where fees will be displayed prior to payment being requested. All prices are correct as of September 2020.
Aims to deliver next working day, no tracking, compensation up to £20
Aims to deliver in two to three working days, no tracking, compensation up to £20
Aims for next day delivery, signature required upon delivery, online delivery confirmation. Compensation up to £50 (excludes jewellery)
Aims to deliver in two to three working days, signature required upon delivery, online delivery confirmation. Compensation up to £50 (excludes jewellery)
Guaranteed next day delivery before 1pm or your money back. Fully tracked, signature required upon delivery, compensation up to £500
Aims to deliver in 2 to 4 days. Drivers tend to leave parcels even when nobody's at home. A request can be made to leave it somewhere discreet or with a neighbour. Advise us where you'd like it to be left and we'll mark it clearly on the package. Insurance up to £20 although making a successful claim in our experience is laborious and often unsuccessful
Hermes | Signature Confirmation
Aims to deliver in 2 to 4 days. For signature confirmation add £1 to the prices in the grid below. We have never used this service so cannot comment on its efficiency