The Window Centre Harrow | Window Replacement Nightmare

 

 

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Worst Customer Service Experience


I may have been rather quiet lately but you'll be glad to hear that's about to change.  Over the last twelve months as well as flying around the world buying rocks and minerals I've also been dealing with a wretched company called The Window Centre who are based in Harrow.  This window replacement company carried out work at my property in June 2016 and it was the worst customer service experience imaginable.  Not only were the replacement windows and doors installed by a couple of cowboys who caused a significant amount of damage in and around my property but just two weeks after they'd left problems began.  After more than a year of adjustments on almost every window and door in the house the company finally admitted they had not been manufactured correctly hence needed to be replaced.  That came as no surprise considering all the problems that I'd had and by this point in time not one of the replacement windows or doors was working as it should plus both sets of doors were draughty.  In October 2016 I began legal proceedings against The Window Centre Harrow and dealing with the case has taken up a huge amount of my time.


Having found this local company through the online trade directory Checkatrade and read many positive reviews written by apparent satisfied customers, my experience with them could not have been worse.  The endless adjustments that were carried out by their service technician following the installation could at best be described as amateurish and the company director who dealt with my complaint was deceitful and dishonest.  I have written about my experience with The Window Centre Harrow in detail on my blog and have included photographs, excerpts from email correspondence and the report compiled by the chartered surveyor who acted as the court appointed expert witness in the case.  That in itself makes shocking reading.

Sadly this is not the first bad experience that I've had after spending a considerable amount of money with a company who I found online.  Some years ago I employed the services of SEOJuice aka UpWeb SEO for the purpose of promoting my website in search engine rankings but that didn't end well and after six months and having paid almost $3000 for what I believed to be legitimate search engine optimisation, I ended up with a penalty notice from Google.  Despite advertising their services as being "white hat SEO" which means they only use ethical search engine optimisation techniques approved by Google it was all lies.  Nobody likes being cheated or ripped off and although it took several years I did finally manage to get all of my money back from this phoney SEO company based in Australia but that was mostly because I blogged about what had happened in such detail that it caused significant damage to their business.  It took Dave Adamson of SEOJuice many years before he finally admitted his company had farmed work on my website out to India and backlinks that had been built were "less than favourable".  No apology has ever been received and plenty of fake reviews continue to pop up in various places online.  

The Window Centre Harrow shares many of the same rotten traits as SEOJuice who now also trade as UpWeb SEO but thankfully due to the meticulous way in which I documented everything that took place, I was able to prove to the court what kind of a company they are.  They finally settled with me out of court just two weeks before the hearing.  With this long and tiring experience finally at an end it's time for me to get back to what I enjoy doing most which is spending my time surrounded by crystals, rocks and minerals.  

Having worked for thirty years in a customer facing role for a large organisation whose product and level of customer service is known around the world, I have a strong understanding of what it means to deliver a first class customer service experience and the importance of being understanding, open and honest with those who choose to use your services.  With that said, I'm proud to say that since Stone Mania's first day of trading back in 2002 I've never had an unhappy, disappointed or disgruntled customer.

As well as being an online retailer we also want our website to be a great place for people who love healing crystals, rocks and minerals to spend some time so we're always making improvements to ensure that it remains user friendly and add new information and products regularly for our customers to enjoy.  Feedback is really important to enable us to continue delivering outstanding levels of service so we always ask for a review once an order has been dispatched.  Feedback can be left against our Google listing or on the review website Trustpilot and as well as helping us as business, it also reassures anyone who's thinking about shopping online with Stone Mania that we are a genuine and trustworthy company.

People generally understand that occasionally things can go wrong in business but providing you're honest and open and try to deliver the best customer service experience possible, it's highly likely you'll be able to turn any situation around and will hopefully also learn from what has happened.  Sadly in the case of SEOJuice the search engine optimisation company and The Window Centre Harrow there was no chance of that ever happening because the priority for both was to lie and cheat their way out of the problems they found themselves in.  Both companies are run by deceitful and dishonest individuals and I'm fairly certain that I'm not the only person who has had such a terrible experience with them.  

Our customers are as important to us as the rocks and minerals that we buy for our business and without one we wouldn't have the other.  There's no excuse in today's society for giving people a bad customer service experience and anyone who tells bare faced lies to those who pay for their products or services does not deserve to be in business at all.