Stone Mania

Thank you for shopping online at Stone Mania.  This section contains important information about the terms and conditions that govern your use of this site.  You will also find additional information which is important and must be read and understood.  Should you have any questions, please feel free to contact us at any time.

By placing an order for jewellery with Stone Mania online you confirm that you have read, understood and agreed to, all of our terms and conditions.  These terms and conditions are governed by English Law and you agree to submit to the non-exclusive jurisdiction of the English courts.  Stone Mania is domiciled in the UK and makes no warranty to anyone who places an order for jewellery from outside of the UK that this website complies with any non UK laws or regulations and no local promotions will apply to these products.

Contract for Sale
A contract will come into place when an order for jewellery is placed through Stone Mania online (stonemania.co.uk). The contract with us will not be contractually confirmed until you receive confirmation of your order in the form of an email and payment has been made.  These terms and conditions cannot be varied except by changes made by Stone Mania on the site, which we may make from time to time.  In particular, nothing said by any representative of Stone Mania will operate as a variation to these terms and conditions or constitutes a legal representation on behalf of them.

Receipt of an Order
Payment for jewellery purchased from Stone Mania online at www.stonemania.co.uk must be received and have cleared before any order can be processed.  Once payment has been made, you will receive confirmation from us via email.  This does not confirm that your payment has cleared. The email confirming the order must be retained for your records.  Stone Mania reserves the right to refuse to supply any person for whatever reason. All jewellery is thoroughly inspected prior to being dispatched. Jewellery is normally dispatched within seven working days from the time payment has cleared although in the vast majority of cases, it is dispatched sooner. Orders for jewellery which are placed via email will not be accepted.

Prices & Availability of Goods
All prices are quoted in pounds sterling (GBP £) and any customs duties or levies in your destination country as a result of items being sent overseas, will be your responsibility.  Whilst we make every effort to ensure that prices and details on our website are accurate, data entry errors and other technical problems may result in inaccurate prices being shown.  In such cases we are not required to honour the price.  If you see any price which you believe to be inaccurate, please contact us to bring it to our attention.

Conformity of Goods
Although we make every effort to ensure our photos are as accurate as possible, you may find some pieces of jewellery appear to be slightly larger or smaller than they actually are so it is important to read and understand the measurements which appear next to each piece of jewellery which is being offered for sale.  The colour of a gemstone may also vary slightly which can be as a result of a computer monitor or the lighting under which it was photographed. We cannot accept any responsibility for any variation in colour of a gemstone irrespective of how it has been caused.  As well as a photograph of the piece of jewellery which is being offered for sale, its dimensions and weight are also stated.  Please be sure to read Shopping Online before placing an order.

Satisfaction Guarantee
Stone Mania guarantees your total satisfaction with any piece of jewellery that you have purchased from us online as well as the standard of customer service which is offered.  If for any reason you are not entirely satisfied with a piece of jewellery that you have purchased online, we will offer a full refund, excluding postage fees providing the item/s are:

• Returned to us within 30 days of the date the order was delivered (excluding items over £200)
• In the original packaging
• In exactly the same condition as when they were sent

For hygiene reasons we do not exchange or refund earrings.

Returns should be sent to:
Stone Mania, 48 Beatty Road , Stanmore, Middlesex , HA7 4EU.

Items Over £200 (sterling)
Should you wish to return an item of jewellery that has been purchased online from Stone Mania at www.stonemania.co.uk which exceeds the value of £200, it must be returned within 10 working days of the day it was delivered in order to be eligible for a full refund, excluding postage fees.

Returning an Item
If you need to return an item of jewellery to us which has been purchased online from Stone Mania at www.stonemania.co.uk, please send us an email advising us of the item/s that are being returned, when they were purchased and the reason for the return.  Items of jewellery up to £200 must be returned within 30 days of the date they were delivered and those over £200 must be returned within 10 working days.  For all returns with the exception of damaged items, you will be liable for any postage fees. It is your responsibility to ensure items of jewellery reach us in the exact condition as when they were dispatched. You will be held entirely responsible for any loss or damage which may occur during transit. We strongly recommend that all items of jewellery be fully insured when being posted back to us.   Upon receiving a returned item, it will be thoroughly inspected and providing it is found to be in the exact condition as when it was dispatched, a refund excluding any postage fees, or exchange will be arranged.  Monies will only be returned in the same way by which they were received.  Please be aware that refunds through PayPal can take between seven and ten days to process. 

Defective and Damaged Items
In the unlikely event that you should receive a piece of jewellery from Stone Mania which is defective or damaged, please contact us immediately and return the item/s so that we can try to resolve any issues as quickly as possible.  This will be done by either arranging a replacement or refunding the amount which you have paid including your return postage fee but you MUST contact us first to agree the postage fee and service to be used.  Please be aware that many gemstones have minor flaws, inclusions and other marks which are completely natural and these do not render it defective.  Where possible, we will always highlight any anomaly in the item's description. 

Accepted Methods of Payments
Payment for items purchased online from Stone Mania at www.stonemania.co.uk may be made using UK credit and debit cards including but not limited to VISA, MasterCard, Switch, Maestro and American Express.  Credit card payments must be made through Google Checkout or PayPal.  You may also make payment through your own online banking service or through Barclays Pingit.  No item of jewellery will be dispatched until payment has been received and cleared.

Your Details and Data
Your privacy as an individual and as a customer is very important to us.  We DO NOT use the information you provide on this site to learn any more about you other than what is required to fulfill your order.  We do not combine your individual information with any kind of site analysis but we do look at the overall browsing behaviour of our customers to improve the way the site navigates.  Nor do we track your behaviour on any other sites or follow you once you've left stonemania.co.uk.  We do however use cookies to help us provide a personalized service.  Any personal data gathered by us during your use of this site will be recorded electronically and only used in accordance with the UK Data Protection Act 1998.  Information will be used solely to complete the delivery of your goods and to provide you with full customer service and also to compile accounting and other records.

Cookies
A cookie is a small file stored on your computer by a web site to give you a unique ID.  Cookies help make it easier and faster for you to use our site because it can remember if you've visited the site, and they help us provide you with the information you need about your gift reminders or account details when and where you need it.  A cookie generated by our site contains no information about you.  It only contains a numeric ID that for example, allows you to retrieve your account details or shopping list.  The cookie lets you enter your email and password so you don't have to enter those details again.  In keeping with our privacy policy on customer information, we analyse data gathered via cookies only in aggregate, not at the individual customer level.

Use of Email
Stone Mania will ONLY use your email address as a convenient way to contact you about your order or any reminder service you may have.  From time to time we may update you on relevant news regarding Stone Mania but only with your permission.  We fully appreciate how frustrating spam mail is so will not pass your details on to any other third parties under any circumstances.

Disclaimer
Stone Mania continuously works to keep the site up to date but cannot guarantee that this site and its contents are completely free from technical errors. By using this site you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site.  Neither can we be held liable for any damages associated with the use of this site however caused or incorrect prices or information.  If you are not satisfied with the site, then please email us with your comments/suggestions.  However your only legal recourse is to stop using the site.

Cooling off Period
Customers are legally entitled to cancel an order within seven working days of receipt of the product and to return it for a full refund (excluding original postage costs) providing it is returned in the exact condition as when dispatched.  This site and its contents will not constitute the basis for any contractual commitment between Stone Mania and any prospective customer in any jurisdiction in which the solicitation of interest or the offering of or sale of products by Stone Mania would contravene any applicable local, regional or national legislation.  No prospective customer should seek to make any order through the site from jurisdictions in which it would be illegal for Stone Mania to sell products.

Legal Governance
Your use of this site and any contract between you and Stone Mania for the sale of products shall be governed by and shall be construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the Courts of England and Wales. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable for these terms and conditions and shall not affect the validity or enforceability of any remaining provisions.

Copyright and Other Rights
All materials, including images, illustrations, designs layout, photographs, written and other text or script that are part of this site are protected by copyright, trade mark, trade dress and/or other intellectual property rights owned, controlled or licenced to Stone Mania. The site as a whole is protected by copyright and trade dress, all worldwide rights, titles and interests in and to which are owned by Stone Mania.  The contents of the site and the site as a whole are intended solely for personal, non-commercial use. You may download or copy the contents and other downloadable materials displayed on the site for the sole purpose of placing an order with Stone Mania or using the site as a shopping resource. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents, the site, or any related software.